Normally I seem to attract problematic situations when entering e telephone store, system, down, unfriendly staff, ignorant staff, sales pitchers, hardware failure, long cues, etc. nothing of all that with Michelle. Friendly, patient, knows-what-she talks-about, softly managing colleagues and shop from the corners of her eyes, without letting me wait, and providing me with the right tools, phones and subscription! great example to whatever retail rep! ( especially in these times)
